About Ivor Macfarlane
Ivor Macfarlane is one of the original authors of ITIL® (versions 1, 2, and 3), as well as ISO 20000 and ITSM library. He’s been an ITIL® Examiner since 1991, and has delivered ITIL® training in more than 40 countries. Ivor was awarded the Lifetime Achievement Award for outstanding contribution to ITSM in 2017 by ITSMF UK. His deep understanding of IT Service Management in general, and ITIL® in particular, experience in training, and decades of hands-on experience in the field, are all used to bring you this course.